_III. Return & Refund Policy_ _1. Scope of Application_ - This policy applies to the Company’s sale of Eye Skin Care, health foods, and skincare products. Due to the nature of these products, the following are excluded from returns or exchanges: - Products that have been opened or used (unless there is a quality issue or packaging damage affecting product safety or efficacy). - Product damage caused by improper use or poor storage by the consumer. _2. Conditions for Return or Exchange_ - Product Defects: If a product has quality issues arising during production, packaging, or transportation (including but not limited to discrepancies from the order, functional abnormalities, or packaging damage), please contact customer service within 48 hours of receiving the product and provide relevant evidence. Upon verification, the Company will process the return, exchange, or refund. - Stock Issues: If an order cannot be fulfilled due to product stock shortages or other uncontrollable factors, the Company will notify the consumer promptly and offer a refund or an alternative product. _3. Return/Exchange Process_ - Consumers must contact customer service via email or telephone within 48 hours of receiving the product, explaining the issue and providing appropriate evidence (such as photos or videos). - Once the issue is verified, the Company will provide the return address and further instructions. After the returned product is received and meets the return conditions, a refund or exchange will be processed within 7 working days. - Unless otherwise agreed, the consumer shall bear the return shipping costs; if the return is due to the Company's error, the shipping costs will be borne by the Company. _4. Special Note_ - For products involving hygiene and safety such as Eye Skin Care, health foods, and skincare products, once opened, returns or exchanges are not accepted unless there is a quality issue. Please confirm the product suitability and any potential allergy risks before purchase. _IV. Delivery Policy_ _1. Delivery Range and Shipping Costs_ - The Company supports delivery within the domestic market and select international regions; specific areas and fees are indicated on the website. - Orders exceeding a certain amount may qualify for free shipping, as specified in promotional announcements. _2. Delivery Time_ - In-stock Orders: Products will be shipped within 1–3 working days after payment confirmation. The actual delivery time depends on the destination and the logistics service. - Pre-order/Out-of-stock Orders: For orders that include pre-order or out-of-stock items, the Company will ship all products together once all items have arrived. If consumers require split shipments, additional shipping fees may apply. _3. Shipping Method_ - The Company partners with multiple third-party logistics providers and uses standard delivery, express services, or other methods. Tracking information will be updated in real time and communicated via SMS or email. - Each order is shipped separately by order number; combining orders to the same address is not supported. For special requests, please contact customer service in advance. _4. Receiving Instructions_ - Please ensure that your shipping address is accurate and complete. The Company is not responsible for delays caused by incorrect addresses or inability to contact the recipient. - When receiving the package, please inspect it in person. If the packaging is damaged or the contents do not match your order, please verify with the delivery personnel immediately and contact customer service promptly.